Florida State University Seal

Zoom Troubleshooting & FAQ - Instructors

<== Back to Main Menu

How do I schedule a meeting?

  • Start by visiting fsu.zoom.us and sign into the "Zoom" service (Not "Zoom for HIPAA") using your standard FSU credentials.
  • Once you log in, you should be brought to your profile page. In the header of the page, click on "Schedule a meeting."
  • This is where you can configure a meeting. Change the title, description, and time to add information for participants.
  • Personally, we recommend these settings for a classroom environment, but adjust these as you see fit, then hit save:
    • When -> Time of online class
    • Duration -> 45min/1hr 15min
    • Recurring Meeting: Checked
      • Recurrence: Weekly
      • Repeat every: 1 week
      • Occurs on: Whichever days your class takes place
      • End Date: Last day of class
    • Registration Required: Unchecked
    • Video -> Host: on, Participant: off
    • Audio -> Computer Audio*
    • Meeting Options -> Record the meeting automatically
  • On the following page, click the blue button labelled "Start this meeting" to launch the zoom app and start meeting!

* Computer audio is recommended for most students with newer computers, however if a student does not have a microphone on their computer, you may want to choose "Both" so they can choose to dial in with their phone.

How do I start a meeting that I had previously scheduled?

  • Start by visiting fsu.zoom.us and sign into the "Zoom" service (Not "Zoom for HIPAA") using your standard FSU credentials.
  • On the sidebar to the left, click "Meetings" to take you to a list of meetings you had previously scheduled.
  • From there, click on the "Start" button next to the meeting to begin!

How do I get other people to join my conference call?

  • Navigate to the page for the meetings tab on the zoom website. (Instructions on how to do that here)
  • Click on the title of the event you wish to invite people to.
  • In the "Invite Attendees" section, you should see a "Join URL".
    • Example:
  • Copy this link, and post it to Canvas or wherever else you wish to distribute this link.

How do I share a document camera instead of the built-in camera on my laptop?

  • Make sure the camera is plugged into your computer.
  • In the Zoom app, click on the little up arrow next to the "Start/Stop Video" button.
  • In the menu that appears, click the camera that you want to use. This should change the camera that you're sharing in the call.

Why is the video coming from my document camera horizontally flipped?

Don't fret, this is an easy one-time fix.

  • In the Zoom app, click on the little up arrow next to the "Start/Stop Video" button.
  • Then, click on "Video Settings". In the window that appears, unclick the "Mirror my video" option.

My students say that they can't hear me, and I can't hear them!

Unlike Facetime, Skype, and many other video conferencing tools, audio is not shared by default on zoom conferences. In order to speak or hear other participants, you must join the audio channel.

  • If you're in the Zoom app, click on the "Join Audio" button in the lower lefthand corner of the app.
  • If you are currently screensharing, drag your mouse to the top of the screen, and click the "Join Audio" button on the lefthand side of the dropdown that appears.
  • If this is your first time using zoom, you may be sent through a series of prompts asking if you can hear a tone, then yourself speaking. Complete these prompts to configure your computer's audio.
  • From there, click on "Join with Computer Audio" to join the conference call's audio!

How do I use Zoom's chat feature?

Zoom does have a built in chat method. You may want to use this when you want all of your participants to be muted but still want them to ask questions in an unobtrusive way. Or, you could use chat as a backup for when a student has no microphone.

  • If you're in the zoom app, click on the "Chat" button in the bottom section of the app.
  • If you're currently screen sharing, drag your mouse to the top of the screen. In the bar that apears, click "More", then click "Chat".

I have a question that wasn't answered here!

For any questions you may have regarding using zoom as an instructor, email root@math.fsu.edu with a description of your question and we'll do our best to respond as accurately as possible. Please be verbose in your wording, as the more detail we have, the better we may be able to understand your request. Thank you!

<== Back to Main Menu